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Returns & Refunds
If something is wrong with your order — damaged, incorrect, or missing — we will make it right. Use the order tracker below to look up your order and submit a return request directly.
Plain English
What qualifies for a return
Item arrived damaged or broken due to transit.
Wrong item received (different from what you ordered).
Item was missing from the delivery package.
Product does not match the description listed at the time of order.
Expired or near-expiry food and grocery items.
What does not qualify
Change of mind after delivery.
Items that have been used, opened, or tampered with (unless defective).
Perishable goods reported after 24 hours of delivery.
Items not in original packaging without a valid reason.
Damage caused after delivery due to mishandling.
How to Return
01
Report the issue within 3 days of receiving your order. Use the support page or call us directly. Share your order number and a photo of the problem.
02
Our team will review your report within 24 hours and confirm eligibility. We will arrange pickup or guide you on returning via courier depending on your location.
03
Once verified, we process a replacement delivery or a full refund. Refunds for COD orders are issued via bank transfer within 5–7 business days.
Refund Timeline
Cash on Delivery (COD)
5–7 business days via bank transfer
Digital payment
3–5 business days back to your original payment method
Replacement order
Dispatched within 2 business days of approval